Refund and Returns Policy

This policy explains what happens if something is not right with your order from Karachi Seafood.

Fresh and Perishable Goods

Seafood is fresh and perishable, so it cannot be returned once it has been delivered, except where it is faulty or not as described. Please check your order as soon as it arrives.

If Something Is Wrong

If your seafood arrives damaged, spoiled or incorrect, please contact us straight away — ideally on the same day you receive it. Please tell us your order details and, if you can, share a photo of the problem. We will look into it and discuss a replacement or refund with you.

Replacements

Where an item is faulty or incorrect, we will do our best to offer a replacement, subject to availability. If a replacement is not possible, we will discuss a refund with you.

Refunds

Refunds are to be confirmed. If a refund is agreed, we will confirm the amount, the method and the timing with you at the time.

Cancelling an Order

If you need to cancel an order, please contact us as soon as possible. If your order has not yet been prepared or sent for delivery, we will cancel it. If it has already been prepared or is out for delivery, we may not be able to cancel it.

Contact Us

To report a problem, cancel an order or ask about a refund, message us on WhatsApp at https://wa.me/923203921038 or call us on 0320 3921038 or 0310 2395910.